Marvelous Staff
We were booked on a cruise and needed a 1 night stay in a hotel beforehand. After browsing Trip Advisor, we settled on the Plum Tree on Rockley Golf Course because it seemed to fit our needs. We booked and the Reservation Manager, Kristine Hoad quickly sent back confirmation and all the information. She also recommended the names of two taxi drivers, quoting $20 for the fare. Because we arrived at the airport so late, we hopped in the first cab we saw. When we reached the hotel, the driver charged us $60 and seemed to think that was reasonable for four people at that time of night. We didn't have the energy to argue. Anyway, we were pleased with the hotel, the room was spotless, and we could see the golf course from our balcony. When I told Ms. Hoad about the cab fare, she agreed it was unfair and she took it upon herself to complain to the cab company on our behalf. The driver gave us a $40 refund. I highly recommend it here.
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